Keeping Our Customers Safe
05/01/2021 - Update
After the recent update from the Scottish Government, we will be closed until at least Monday 1st February 2021. We will be open, limited hours and days, from 5th January for urgent deliveries and dress collections for weddings that are still going ahead.
Please get in touch to let us know if your wedding has been cancelled or postponed and we will cancel any appointments you have booked with us. We are in the process of contacting all brides who have appointments with us to discuss rescheduling, dress collections, storage and new alteration dates.
We anticipate that we will be very busy once we reopen, so we encourage you to book your appointment now. Brides already in the diary will have priority if bookings have to be rescheduled.
At the moment we are limiting appointments to the bride plus 2 guests at weekends or bride plus 4 guests midweek to maintain social distancing. We also have disposable masks available for every person who enters the store and hand sanitiser available at each changing area and at the main desk and bathrooms. We encourage every person to use these items to help keep you and our staff protected.
For new brides getting married between February and August, and who don’t have a dress yet, we have our Ready to Wear department with over 400 dresses available to take home on the day. Kindly note it is unlikely you will be able to use our preferred seamstress due to her current workload so will have to find an alternative.
For new brides getting married September 2021 onwards, you will still have enough time for a made to order gown, but we have a much longer alteration timescale this year due to the volume of brides so we still recommend ordering your gown as soon as possible.
For our current #bijouxbrides who are waiting on dress alterations, we are currently working through the diary to reschedule. Our seamstress is inundated this year due to the number of postponed 2020 weddings, so we are very grateful for your understanding. Not only does she have to make time to take the appointments, but she also needs time to work on the dresses, so we are working with Yan to try and accommodate as many brides as we can.
Brides will be prioritised in date order, so we would appreciate everyone’s patience while we work through this complicated and time consuming process, and hope for your flexibility as much possible. If your wedding plans do change, please let us know!
We would like to extend our love to all of our brides who are experiencing another postponement or cancellation. We feel your pain, stress and disappointment. As a family business ourselves, we are doing everything we can to look after our brides and staff members as much as possible during this difficult time.
You can find us on Facebook, Instagram or through our text service.
All our love Team Bijoux xx