Frequently Asked Questions
We want to try and make your experience as #stressfree as possible so we have put together some of our most frequently asked questions.
If there is anything we haven’t covered then please feel free to get in touch with us on messenger, by email, or by phone – and remember there is no such thing as a daft question!!
We are lucky to have two amazing departments within our store!
Our ground floor department is for our re-orderable collections.
Our Curvy You collection features over 60 gown samples available to try on in sizes 20-30.
Once you find your dream dress this will be ordered in your chosen size and colour, and with any custom options available. This gown will then arrive, brand new, in store within 9 months in time for your alterations to start.
Our first floor department is for our ready to wear dresses.
Our Ready for You collection has over 400 gowns in store available for you to try on and take home on the same day. These gowns are one of a kind and range in size, style and colour. Stock availability changes on a day to day basis.
Yes! We want to be able to have the time and space to accommodate you and your guests, answering all your questions and helping you find your dream dress. We book up approx. 2-3 weeks in advance and you can book your appointment online for convenience.
Yes! We very much value our stylists time and expertise and in order to reserve one to one time with them, we charge a reservation fee of £10 for all of our appointments.
Reservation fees will not be charged in advance of your appointment, and are fully redeemable against purchases on the day. We also have a cancellation fee of £25 for cancellations or no shows made within 48hrs.
Once you decide to book with Bijoux Bridal (thank you!) your stylist will be in touch to confirm your appointment and find out more about you and your wedding. This will make your appointment run a lot smoother and give us more time to find your dream dress on the day.
Our appointments usually last around 1 hour 30 minutes which allows us plenty time to try on gowns, normally around 6-8, narrow them down to 'the one' and complete your full bridal look.
This then leaves us plenty time to celebrate and have your photos taken at our amazing selfie wall!
Finding your dream dress is a once in a lifetime moment! We want you to bring the people along, whose opinion you trust and need before committing to your dress. We always say it’s kinda like when your partner proposed, you where excited, overwhelmed and emotional and it’s a very hard moment to recreate so make sure your most important people are with you for your celebration!
We can comfortably accommodate the bride plus two guests, in all of our departments.
It helps to wear a strapless bra in a nude or ivory, but we also won’t get offended if you want to take off your bra during your appointment to get a better idea of how your dress will look. If you would like to wear spanx or shaping underwear, then please wear whatever makes you feel comfortable. We can offer a selection of shoes for you to try on with your dress in a 3.5inch heel.
We understand that most brides/sisters/friends all have children, and while we don’t mind you bringing them along, it’s probably easier for you and your bridal party if you don’t! Not only can it be distracting if they are having a bad day, but there are lots of pins, mirrors and delicate things around that might harm them, as well as other appointments that we have to be mindful of.
Our Made for You collection is in sample sizes UK10-UK18, but as these gowns are from our re-orderable collection, once you find your dream dress, this can be ordered in the size of your choice.
Our Curvy You collection is in sizes UK20-UK30, but as these gowns are from our re-orderable collection, once you find your dream dress, this can be ordered in the size of your choice.
Our Ready for You collection gowns are UK10-UK22. These gowns are one of a kind and not available to reorder in a new size.
Normally when shopping for bridal gowns you will try on gowns 1-2 sizes bigger than you would normally buy on the high street.
Both our Made for You and Curvy You collections take from 6 to 9 months, plus alteration time of approx. 2-3 months. There can be an option for a rush order from most of our designers, but this will incur an extra cost.
Our Ready For You collection, cannot be reordered.
Then you are in luck as we have over 400 gowns available for you to take home from our Ready for You collection! These gowns are one of a kind and we only have them in one size or colour. So the only rule we have in RFY is ‘If you love it buy it or someone else will’
When you order your dream dress with us, we require a 60% deposit at the point of ordering and then the remaining balance is not due until your dress is ready to ship to the store.
Ready For You gowns must be paid in full at the time of purchase as these will be taken home on the day.
Please be aware that we are not able to offer refunds or exchanges and that all sales are therefore final.
When you order your gown with us, we measure you so we can order your dress in the closest size to you. Normally the seamstress will take two fittings to get your dress just perfect!
If you have purchased your gown from our Ready For You department, you can bring your gown back for in store fittings.
All alterations are subject to an additional charge based on what you have altered. We offer an in-house alteration service for your convenience, which you will be offered at the time of purchase. Alterations appointments book up well in advance and may not be available at a later date.
There is no obligation to have your fittings with us, if you wish to take it somewhere else, then you absolutely can.
It is very important that you bring the shoes (or ones of the same height) and the underwear you will be wearing on the day. The seamstress cannot start your alterations without these items and there may be a missed appointment fee for her time if you forget – so please remember!
We are delighted to be one of the only stores in Scotland to stock these premier designers, all under one roof!
Stella York & Everybody/Everybride Plus Sizes
Mori Lee, Voyage & Blu
Ronald Joyce & Victoria Jane
Kenneth Winston & Ella Rosa
Justin Alexander, Sweetheart, Sincerity, Lillian West & JA Signature