Frequently Asked Questions

#bijouxbrides should have the best and most stress free experience possible, so we have put together some of our most frequently asked questions to help you!

If there is anything we haven’t covered then please feel free to get in touch with us on messenger, by email, or by phone – and remember there is no such thing as a daft question!!

All new Bridal Appointments

Bride plus 3 guests Tuesday-Friday
Bride plus 2 guests Saturday & Sunday

Prefit Appointments
Bride plus 3 guests Tuesday-Friday, 10am-4pm

Alterations Appointments
Bride plus 1 guest midweek, by appointment

Our guest numbers are to ensure the comfort and safety of both customers and staff. Please do not bring more guests than are advised as we will not have seating to accommodate.

Children who require a seat and cannot sit on an adults knee, will be counted as one of your guests. Please advise if you are looking to bring prams with you, as space will be limited.

Yes! We want to be able to have the time and space to accommodate you and your guests, answering all your questions and helping you find your dream dress. We book up approx. 2-3 weeks in advance and you can book your appointment online for convenience.

Yes! We very much value our stylists time and expertise and in order to reserve one to one time with them, we charge a reservation fee of £10 for all of our appointments.

Reservation fees will not be charged in advance of your appointment, and are fully redeemable against purchases on the day. 

Once you decide to book with Bijoux Bridal (thank you!) your stylist will be in touch to confirm your appointment and find out more about you and your wedding. This will make your appointment run a lot smoother and give us more time to find your dream dress on the day.

Our appointments usually last around 1 hour 30 minutes which allows us to try on gowns, normally around 6-8, narrow them down to 'the one' and complete your full bridal look.

This then leaves us plenty of time to celebrate and have your photos taken at our amazing selfie wall!

Finding your dream dress is a once in a lifetime moment! We want you to bring the people along, whose opinion you trust and need before committing to your dress.

We always say it’s kinda like when your partner proposed, you were excited, overwhelmed and emotional and it’s a very hard moment to recreate so make sure your most important people are with you for your celebration!

It helps to wear a strapless bra in a nude or ivory, but we also won’t get offended if you want to take off your bra during your appointment to get a better idea of how your dress will look. If you would like to wear spanx or shaping underwear, then please wear whatever makes you feel comfortable. We can offer a selection of shoes for you to try on with your dress in a 3.5inch heel.

We understand that most brides/sisters/friends all have children, and while we don’t mind you bringing them along, it’s probably easier for you and your bridal party if you don’t! Not only can it be distracting if they are having a bad day, but there are lots of pins, mirrors and delicate things around that might harm them, as well as other appointments that we have to be mindful of.

Our dresses are in sample sizes UK10-UK32, but can be ordered in the size of your choice once you choose your dress!

Normally when shopping for bridal gowns you will try on gowns 1-2 sizes bigger than you would normally buy on the high street.

Most gowns can take up to 6 months to arrive in store, plus alteration time of approx. 2-3 months. 

We do have lots of amazing gowns that can be taken home on the day if you do not have enough time to order.

Then you are in luck as we have a large range of dresses available for quick ship or to take home on the day.

When booking online, choose the 'less than 6 month' appointment option.

If you order with us we require a 60% deposit at the point of ordering and then the remaining balance is not due until your dress is ready to ship to the store.

If you choose a gown that is ready to take home, this must be paid in full at the time of purchase.

Please be aware that we are not able to offer refunds or exchanges and that all sales are therefore final.

When you order your gown with us, we measure you so we can order your dress in the closest size to you.  Normally the seamstress will take two fittings to get your dress just perfect!

All alterations are subject to an additional charge based on what you have altered. We offer an in-house alteration service for your convenience, which you will be offered at the time of purchase. Alterations appointments book up well in advance and may not be available at a later date.

There is no obligation to have your fittings with us, if you wish to take it somewhere else, then you absolutely can.

It is very important that you bring the shoes (or ones of the same height) and the underwear you will be wearing on the day. The seamstress cannot start your alterations without these items and there may be a missed appointment fee for her time if you forget – so please remember!

We are delighted to be one of the only stores in Scotland to stock these premier designers, all under one roof!

Stella York
SY Everybody/Everybride Plus Sizes
Mori Lee, Voyage & Blu
Ronald Joyce & Victoria Jane
Kenneth Winston & Ella Rosa
Justin Alexander, Sweetheart, Sincerity, Lillian West & JA Signature